Delete your Kartoro account

In the game (fastest)

1. Open Kartoro.
2. Tap Settings (the gear, top left).
3. Open Account.
4. Tap the red Delete account button.
5. Confirm. You are signed out and deletion starts straight away.

Without the app

Uninstalled the game or can't sign in? Send a deletion request from the email linked to your account, or include your Player ID (shown in your Profile) so we can find it.

Email a deletion request

Or write to privacy@kartoro.net with the subject “Delete my Kartoro account”.

We reply within 7 days, may ask you to confirm that the account is yours, and complete the deletion within 30 days.

What we delete

• Your account, player ID and player name
• The link to your Apple, Google or other sign-in, and your email address
• Your profile, title, level, league and match history
• Champions, items, coins and gems you own
• Your friends list and private-room history
• Device and technical data linked to your account
• Support emails, 90 days after your request is closed

What we keep, and why

• Purchase records (what was bought, when and the store receipt), for as long as tax and accounting laws require. We never hold card details.
• Records of serious rule-breaking (such as a ban for cheating), for up to 12 months, so banned players can't simply return.
• Anonymous statistics that can no longer be linked to you.

Want only some data removed, such as old support emails, without closing your account? Email us and tell us what to delete.